For those of you with e-Commerce sites, there's nothing more satisfying than getting that "ka-ching" email with a new sale. And there's nothing more perplexing than seeing all that potential revenue of "almost sales" sitting in your abandoned cart list.
According to Kissmetrics, 88% of customers get to a product into a shopping cart only to abandon it and move on to another site that may have a similar product. These deserters are savvy shoppers who require an informed shopping experience. Understanding their behaviors can help you go from shopping cart abandonment to additional revenue adornment.
Online shoppers are a demanding sort. The slightest unexpected process or charge can cause a shopper to hit the road.